Eco Green Packs Ltd. (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with us.
1. Information We Collect
We may collect the following information:
- Personal Information: Name, email, phone number, shipping and billing addresses.
- Payment Information: Processed securely via third-party payment processors; we do not store credit card details.
- Order Details: Products purchased, quantities, and transaction history.
- Website Usage Data: IP address, browser type, pages visited, time spent (collected via cookies and analytics tools).
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders.
- Communicate order confirmations, updates, and responses to inquiries.
- Improve our website and services.
- Send marketing emails (if you have opted in; you can unsubscribe anytime).
3. Sharing Your Information
We do not sell your personal information. We may share it with:
- Service providers: Shipping carriers, payment processors, and IT support who assist our operations.
- Legal compliance: If required by law or to protect our rights.
4. Cookies
We use cookies to improve your browsing experience and analyse website traffic. You can disable cookies in your browser settings, though some features may not function properly.
5. Data Security
We implement appropriate measures to protect your personal information from unauthorized access, disclosure, or misuse.
6. Your Rights
You have the right to:
- Access, correct, or delete your personal information.
- Withdraw consent to marketing emails at any time.
To exercise these rights, contact us at info@ecogreenpacks.com.
7. Changes to This Policy
We may update this Privacy Policy periodically. The revised version will be posted on our website with an updated effective date.
8. Contact Us
For any privacy-related questions:
Email: info@ecogreenpacks.com
Phone: +1 778-361-1110
Effective Date: April 01, 2025